Terms & Conditions

www.bombax.lv online store terms and conditions

Table of Contents:

1. Validity and scope of application
2. Pricing
3. Shopping bag and how to order 
4. Payment
5. Product delivery and shipping 
6. Cancellation before the order is completed 
7. Right of withdrawal/returns 
8. Return of products not conforming to contract terms  
9. ASAF rights in case of withdrawal 
10. Personal contact details and their use 
11. Liability and force majeure 
12. Other conditions

1. Validity and scope of application

1.1 These terms and conditions apply to all legal transactions between the Buyer (hereafter Buyer), when they shop via the www.bombax.lv website at the online store and the seller, Sia Bombax (hereafter Bombax).

 

1.2 In addition to Terms and Conditions, the legal transactions concluded in shopping at the online store, are subject to the laws of the Republic of Latvia.

1.3 Bombax reserves the right to change the Terms and Conditions and the price list, in order to ensure the development of the online store and its best and safest use. The changes in the Terms and Conditions and in the price list take effect the moment they are published at www.bombax.lv. In case the Buyer completed their order before the changes in the Terms and Conditions were enforced, the Terms and Conditions in effect at the time of the order apply, except when the laws or Terms and Conditions see otherwise.

 

2. Pricing

2.1. All product prices at the online store are in euros and include the Value Added Tax of 21%.

2.2. Shipping cost is added to the price of the purchased items. It will be calculated in the Buyer's shopping bag after choosing the delivery option. 

2.3. Bombax reserves the right to change prices. In case the order was processed before the price change, the price in effect at the time of the order will apply. 

3. Shopping bag and how to order

3.1. Buyer's shopping bag is created when they click on “Add to Cart”.

3.2. The quantity of items in the Shopping bag can be changed in the box “Quantity”. To purchase the item, one has to click on “checkout”. The Buyer is then transferred to the checkout page.

3.3. One can order as an unregistered guest and also with a registered account. All the fields required on the checkout page have to be filled and the button “Place Order” clicked.

3.4. Fields on the checkout page have to be filled with care, since fast and uninterrupted delivery requires entering accurate and correct information. Bombax does not take responsibility for unfilled orders or other consequences due to the incorrect data entered by the Buyer.  

3.5. Contract of sale is considered concluded and the order will be processed when it has been placed and the sum of the order total has been transferred to the Bombax's bank account.

3.6. All product photos at the online store are illustrative and may differ from the actual product. Product descriptions at the online store may not be complete.

3.7. Customer service operates on weekdays from 9am to 5 pm. Phone +371 29413631, e-mail: info@bombax.lv

3.8. Customer service operates by e-mail in Latvian, Russian and English Customer service operates by phone in Latvian and Russian.

4. Payment

4.1. In order to make the payment, one has to choose the payment type on the payment information page (bank link or invoice). Invoice is e-mailed to the Buyer as an order confirmation after placing the order. Buyer must double check whether the data on the invoice matches the order, before making the payment. When Buyer chose to pay via bank link, they will be transferred to the bank link page after placing the order.

4.2. Types of payment:

4.2.1. Via bank links (PayPal)

4.2.2. Selling by invoice - payment into Bombax's bank account against an invoice. Invoice is sent as an e-mail to the Buyer. Invoice is payable within 3 days from placing the order/invoice issue date. Order will be processed when at least 100% of the order total has been transferred to Bombax's bank account. The order and invoice are voided automatically in case the payment has not been transferred to Bombax's bank account before invoice due date. It is not possible to pay via bank links in case the Advance payment 100% was selected. In that case Selling by invoice must be chosen and the amount be paid into Bombax´s bank account.

4.3. Payment terms:

4.3.1. Payment term advance payment 100% - 100% of the invoice total is paid upon placing the order.

5. Product delivery and shipping

5.1. Suitable delivery method can be chosen when placing the order:

5.1.1. Latvia

5.1.1.1. Parcel post – orders are delivered to the nearest post office location to the address selected on the order. According to the price list provided by mail service, delivery cost is added to the order. The Buyer receives a message about the dispatch via e-mail. When Parcel post has been selected as a delivery option, the package is delivered to the parcel terminal within 12 working days of receiving the transfer to Bombax's bank account. The Buyer receives a message from the post office about the parcel arrival.

5.1.1.2. Courier – orders are delivered to the address on the order. According to the price list provided by courier delivery cost is added per order. The Buyer receives a message about the dispatch via e-mail. Delivery time is arranged by the courier via phone number given at the time of placing the order. When courier delivery is selected, the items are delivered within 10 working days starting from the moment the money reached Bombax's bank account. All deliveries are insured until the moment of delivery to the Buyer. Ordered items will be handed over only to the person marked in the order and upon producing a valid ID. Items are given to the Buyer with the delivery order. Before signing the delivery order, the Buyer is advised to check the order package for external damage and to make a note of it in the courier's delivery order. When the Buyer wishes to get a replacement for the courier damaged package, they must contact Bombax at info@bombax.lv or +371 29413631.

5.1.2. Worldwide

5.1.2.1 Parcel post – orders are delivered to the nearest post office location to the address selected on the order. According to the price list provided by mail service, delivery cost is added to the order. The Buyer receives a message about the dispatch via e-mail. When Parcel post has been selected as a delivery option, the package is delivered to the parcel terminal within 20 working days of receiving the transfer to Bombax's bank account. The Buyer receives a message from the post office about the parcel arrival.

 

5.1.2.2. Courier – orders are delivered to the address on the order. According to the price list provided by courier delivery cost is added per order. The Buyer receives a message about the dispatch via e-mail. Delivery time is arranged by the courier via phone number given at the time of placing the order. When courier delivery is selected, the items are delivered within 10 working days starting from the moment the money reached Bombax's bank account. All deliveries are insured until the moment of delivery to the Buyer. Ordered items will be handed over only to the person marked in the order and upon producing a valid ID. Items are given to the Buyer with the delivery order. Before signing the delivery order, the Buyer is advised to check the order package for external damage and to make a note of it in the courier's delivery order. When the Buyer wishes to get a replacement for the courier damaged package, they must contact Bombax at info@bombax.lv or +371 29413631.

 

5.2. In order to avoid delays and errors in delivery, the Buyer is advised to double check their contact details upon placing the order. Bombax and the courier companies are not liable for delays and errors in delivery that occur due to the inaccurate or incorrect data presented by the Buyer at the time of placing the order.

5.3. Items displayed in the online store are usually in stock. Bombax will notify the Buyer via e-mail or telephone within 3 working days of receiving the payment when the item is out of stock and the order cannot be completed and proposes a new delivery time or a chance to replace the item with a product of similar price and quality. In case the Buyer does not want a new or a replacement product, the amount paid to Bombax (including the delivery cost) is refunded within 30 days.

6. Cancellation before the order is completed

6.1 When Buyer wishes to cancel the order after it was placed and before it has been completed, they must immediately contact Bombax in writing by sending an e-mail to info@bombax.lv. The e-mail must contain the number of the order to be cancelled and Buyer's contact details (name, surname, date of placing the order, phone number, bank account number).

6.2 When cancellation request reaches Bombax after the order has been completed by Bombax, the cancellation proceeds according to the chapter “Right of withdrawal” in the online store Terms and Conditions.

6.3 Upon cancellation, the paid amount (including delivery cost) is refunded to the Buyer's bank account within 30 days of receiving the cancellation notice.

7. Right of withdrawal/returns

7.1 14-day right of withdrawal is applicable on all orders from the online store.

7.2 Returned product must be undamaged, complete, in the original packaging and unused. Buyer must open the product package with care and leave it undamaged for the right of withdrawal to apply.

7.3 To request withdrawal, the Buyer must present a withdrawal request to Bombax within 14 days of receiving the item by sending an e-mail to info@bombax.lv and return the product to Bombax within 14 days of presenting the withdrawal request.

7.4 Product purchase invoice must be presented for the right of withdrawal to apply.

7.5 In case of a withdrawal, Bombax transfers the paid amount back to the Buyer into their indicated bank account within 30 days of receiving the withdrawal request, but no sooner than Bombax has received the returned product.

7.6 Return cost is paid by the Buyer.

7.7 In case it becomes evident that the returned product does not comply with the conditions set in paragraph 7.2 in the online store Terms and Conditions, the money will not be refunded and the returned product will be stored at Bombax. All costs related to storing and returning the product will be covered by the Buyer.

7.8. Personalized items cannot be returned, except for when they have a defect.

8. Return of products not conforming to contract terms 

8.1. Bombax is not responsible for:

8.1.1. Product deterioration/damage due to the Buyer;

8.1.2. flaws originated from not using the product for its intended use; 

8.1.3. normal physical wear due to regular use.

8.2. Buyer must inform Bombax of product nonconformity or flaws within 2 months of discovering the defect by sending an e-mail to info@bombax.lv or calling +371 29413631. By passing the abovementioned deadline, the Buyer loses the right to draw on the product nonconformity to terms.

8.3. Withdrawal request must contain:

8.3.1. Buyer's name and contact details

8.3.2. date of the complaint

8.3.3. type of product defect

8.3.4. claim presented to Bombax

8.3.5. purchase order of the product.

8.4. If product does not conform to contract terms or has a defect, the Buyer has the right to request the replacement of the product with a conforming product with no defects or to withdraw from the order and return the defective product on the cost of Bombax.

8.5. When returning a defective product, the amount paid for it (including the delivery cost) is transferred to the bank account indicated by the Buyer within 30 days of withdrawing from the order and receiving the withdrawal request.

8.6. Besides the rights pursuant to the warranty, the buyer also has other rights pursuant to law. 

9. Bombax rights in case of withdrawal

9.1. Bombax has the right to withdraw from the order, if:

9.1. Buyer does not pay the invoice on time;

9.2. Buyer does not pick up the item on time;

9.3. item is out of stock.

10. Personal contact details and their use

10.1. All Buyers’ contact details obtained in visiting the online store and placing an order are handled as confidential information. Bombax does not publish the obtained information to a third party, except when it is required by law. Buyer reserves the right to have their data erased from the online store database upon request. Buyer's personal data and bank requisites are protected by the encrypted data channel with banks. Bombax has no access to this data.

10.2. Buyer gives their consent to receive promotional offers and newsletters to the e-mail address entered in the order only when the appropriate box is ticked at the time of placing the order.

11. Liability and force majeure

11.1. Bombax assumes responsibility to the Buyer and the Buyer assumes responsibility to Bombax for damage caused to the other party by violating the current Terms and Conditions pursuant to the instances and extent set in the valid legislation of the Republic of Latvia.

11.2. Bombax is not liable for the damage or delay in delivery to the Buyer when the damage or the delay is caused by a factor Bombax could not affect and that was unforeseen and could not have been foreseen by Bombax (force majeure). 

11.3. Bombax is not liable to the Buyer for the cost of procuring and maintaining the device data communication system necessary for the use of the online store and other expenses related to the use of the online store. 

12. Other conditions

12.1. All other matters not covered by the Terms and Conditions are handled pursuant to legislation in the Republic of Latvia.

12.2. Disputes between the Buyer and Bombax that are related to ordering and purchasing products via the online store, are settled through negotiations.  Upon not reaching an agreement, the Buyer has the right to turn to the Consumer Protection Board to protect their rights. Disputes are resolved pursuant to the legislation in the Republic of Latvia.

12.3. Buyer is responsible for reading the Terms and Conditions.

12.4. When ordering, checking the box “ Please confirm your compliance with Terms and conditions” confirms that the Buyer has read, understood and agrees with the Terms and Conditions